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Amy Castro
Jul 5, 20172 min read
5 Proven, Stress-Free Ways to Get a Conversation Started
This week, I’m heading to the biggest conference of the year for professional speakers, the National Speakers Association’s Influence...
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Amy Castro
Jun 29, 20172 min read
The #1 mistake that causes meetings to fail
Let’s face it, most people would rather have a root canal than add another meeting to their calendar. With the average business person...
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Amy Castro
Jun 15, 20172 min read
Top 6 Communication Mistakes That Keep Women From Becoming Leaders
Women represent 50% of the population, 60% of college degree earners, 47% of the US workforce, and hold 52% of professional jobs....
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Amy Castro
Jun 8, 20173 min read
Accountability is the Language of Successful Leaders
Over the past week, the word “Accountability” has come up over and over again. Every time I hear the word “accountability,” it pushes one...
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Amy Castro
May 31, 20173 min read
It’s Time to Stop Believing These Motivation Myths
Motivation. The elusive Holy Grail of managers around the world. “Why aren’t my employees motivated?” “How can I motivate my employees?”...
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Amy Castro
May 25, 20173 min read
Four Lessons Learned from Jim Collins – Applied to Communication
On Monday, I was lucky enough to attend the opening keynote address at the Government Finance Officers Association which was presented by...
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Amy Castro
May 11, 20172 min read
My Top 10 Favorite Quotes About Communication
As far as I’m concerned, communication is the key to success in everything we do. From our relationships to our work, communication is...
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Amy Castro
May 5, 20174 min read
If the truth hurts, should you be honest?
I doubt there’s anyone reading this who hasn’t heard the saying, “honesty is the best policy.” It’s a simple statement about telling the...
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Amy Castro
Apr 27, 20173 min read
Are your social media comments unprofessional?
Sometimes I feel like a social media lurker. I know I’m supposed to be actively posting on Facebook, LinkedIn, Twitter, etc., and I’m...
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Amy Castro
Apr 20, 20173 min read
No one admits to being one, but are you a blamer?
Today I facilitated a workshop for one of my favorite AND my longest- running client, Harris County Texas! It was a great group and our...
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Amy Castro
Apr 14, 20174 min read
8 Reasons Your Organization MUST Have Standard Operating Procedures
Right now, I’m writing this post from a hospital waiting room while my best friend is in surgery. Sitting with her in pre-op and...
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Amy Castro
Mar 23, 20173 min read
How to Know if You Talk Too Damn Much
As someone who speaks for a living, I can talk . . . a lot . . . about a lot of things. However, the difference between me and the...
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Amy Castro
Mar 16, 20173 min read
Stop Being Part of the Gossip Grapevine in 6 Easy Steps
Gossip is one of the many things that can lower workplace productivity. It can also create an environment of mistrust and can damage...
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Amy Castro
Mar 13, 20171 min read
Don’t tell me what I can’t do!
This week, I thought I’d share a short video with you on the power of positive phrasing. It’s based on a segment in my “Customer Service...
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Amy Castro
Mar 9, 20172 min read
Thanks, but no thanks: The dirty truth about feedback
My response? “Hell no you can’t give me feedback on my photo!” Okay, that’s not really what happened. However, I will admit, that was my...
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Amy Castro
Mar 7, 20171 min read
The Most Dangerous Word in the World
When you read what the most dangerous word in the world is, I’ll bet you’ll be surprised. When you saw the subject of this email, you...
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Amy Castro
Mar 2, 20173 min read
Why I hate compromise and you should too
Like many of you, I hate losing. When I was a child, I cried when I didn’t win a game. As an adult, I don’t like buying raffle tickets or...
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Amy Castro
Feb 28, 20171 min read
The Importance of Having an Attitude of Service
In my 22 years in the training and speaking business, I’ve presented A LOT of customer service and customer communication programs. In...
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Amy Castro
Feb 21, 20172 min read
Does Persistence Pay Off? YES!
The other morning I was up early and hoping to catch some cute video of the 10 foster puppies who currently reside in my dining room, of...
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Amy Castro
Feb 14, 20172 min read
Are Your Questions Making People Paranoid?
This encounter reminded me of two very important lessons about communication specific to HOW we ask questions. First, that past...
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