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Amy Castro
Aug 9, 20162 min read
When was the last time you sent someone a handwritten note?
Whether an actual letter, a card, or even a short sentiment written on a piece of scrap paper, there's something very personal and...
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Amy Castro
Aug 2, 20162 min read
It's Time to Say "YES"
I've written many articles and blog posts about when and how to say, "no." I even have a chapter in my book, Practical Communication , on...
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Amy Castro
Jul 27, 20163 min read
Is This All You Need?
I wrote my first blog post on May 31, 2011. The title of the post was "What Everyone Ought to Know About Communicating Successfully."...
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Amy Castro
Jul 26, 20162 min read
Is it Time to Change The Channel?
When it comes to communicating a message, we have a lot of channels to choose from: Face-to-face Phone Text messaging Email...
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Amy Castro
Jul 12, 20162 min read
Are you showing appreciation like you should be?
One of my New Year’s resolutions was to do a better job of showing more appreciation to those around me. While on vacation two weeks...
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Amy Castro
Jul 6, 20164 min read
8 Reasons Regular Staff Meetings Are a Must
Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...
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Amy Castro
Jul 5, 20161 min read
It's time to declare your communication independence.
Since today is Independence Day in the U.S., I've been thinking a lot about the things that hold us back in life and keep us from being...
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Amy Castro
Jun 29, 20163 min read
3 Ways to Tell a Coworker to Stop Sharing Personal Business at Work
In the almost 30 years I've been in the adult working world, I've found that people vary greatly in their ability to keep from sharing...
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Amy Castro
Jun 28, 20162 min read
There's a big difference between an explanation and an excuse
If you look up the words explanation and excuse in the dictionary, at first, they appear similar. However, if you look closer, there’s a...
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Amy Castro
Jun 22, 20162 min read
The #1 Key to Customer Service: Give Them The Chocolate Cake
About a week ago, I was shopping in a retail client's place of business doing some "recon" before preparing a customer communication...
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Amy Castro
Jun 21, 20161 min read
It's time to stop your negative self-talk
Self-talk is the act of communicating to oneself, either aloud or in your head. Self-talk can be positive, such as when we pump ourselves...
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Amy Castro
Jun 15, 20164 min read
5 Signs That Complacency May Be Killing Your Career
Let's face it, we all like being comfortable. I love my comfortable jeans, my most cushy pair of shoes, and the amazing new mattress on...
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Amy Castro
Jun 14, 20161 min read
It's Time to Start Seeking Feedback
We all know the importance of giving feedback to others, especially employees, but what about seeking feedback? When was the last the...
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Amy Castro
Jun 6, 20162 min read
It’s not about you.
Although not many of us want to admit it, we’re all pretty self-centered. Someone drives too slowly in front of us and we get mad because...
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Amy Castro
Jun 1, 20164 min read
So, you want to uh, get rid of like, um vocalized pauses when you talk? Here's how.
I remember when I first realized how annoying vocalized pauses can be. I was sitting in a college course listening to student...
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Amy Castro
May 30, 20162 min read
When Confronting Conflict, Speak for Yourself
Conflict is an inevitable consequence of human interaction. However, most of us don't like to confront conflict at all, let alone by...
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Amy Castro
May 25, 20164 min read
Are Your Presentations Putting People to Sleep?
The other day, I sat through a presentation by a "subject matter expert" that was so boring, I began daydreaming about standing up and...
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Amy Castro
May 18, 20165 min read
Six Simple Ways to Get People to Listen to You
One day an old man was casually walking along a country lane with his dog and his mule. Suddenly a speeding truck careened around the...
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Amy Castro
May 11, 20164 min read
4 Reasons Why the Customer is NOT Always Right
The number one most incorrect quote about customer service that is perpetuated time and again, is: "The Customer is Always Right." ...
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Amy Castro
May 4, 20161 min read
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