“So . . . how’s it going?” “Fine.” Of course, you’re not going to ask all the questions at the same time. Simply ask a few relevant...

Although they’re often a lot of work, caring for them is very rewarding, quite entertaining, and surprisingly educational. Here are some...

I doubt there’s anyone reading this who hasn’t heard the saying, “honesty is the best policy.” It’s a simple statement, but living the...

Great leaders know that discipline is just one of those things that comes with the job. However, most people who find themselves in...

One of my personal pet peeves is bad voicemail greetings. I can’t stand calling someone’s home and hearing a four year old giving a...

As I caught up on my favorite shows and watched a few new ones, I realized that although we often think of television as a colossal,...

Every time I teach a “Making Meetings Work” workshop, I ask the group, “How many of you enjoy going to meetings?” Can you guess how many...

No matter what industry you’re in and no matter what your job title, your job description likely includes some requirement pertaining...

Over the years, I’ve discovered that there are two types of people when it comes to the issue of accountability. The first is the...

Every day we interact with others, “notice” their behavior, and then proceed to draw conclusions about what it is, what it means, etc....

When you accept the title of leader, manager, supervisor, or any other title that puts you in charge of a group of people, you also...

From advice that says you should imagine your audience naked to make yourself more comfortable when giving a speech, to the “fact” that...

As January is a time for reflection on the past and planning for the future, I decided to go back through every blog post I’ve written...

This week, I’ve taught several “Business Impression” workshops. In these sessions we’ve discussed everything from dress and appearance to...

Every year, many people resolve to make the coming year their “best ever” by making resolutions for better behavior. The most common...

Last week, I targeted advice givers and provided tips for offering advice in a way that makes it more palatable to the receiver. However,...

Okay, before I get started, I have to admit one of my many flaws: I DO NOT like being told what to do. My natural instinct when someone...

A few years ago I worked with a man named Martin. He was a condescending know-it-all and I avoided him whenever I could. As soon as I saw...

I’m all about building rapport, communicating, and creating great relationships with people at work, including your boss. However, there...

I was facilitating an employment interviewing workshop the other day and as we were discussing why people were taking the course, one...