However, I find it strange that so many people talk about goal setting and say that it’s important, but most of them never do it. In...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

In years past, most organizations had some type of office holiday party or gathering to celebrate the season and to reward employees for...

“Thanks for passing the ketchup,” works. “Hey Bob, thanks for the kidney,” seems to fall short. –From “Practical Communication: 25 Tips,...

We’ve all come across people who seem to love conflict. They seek it out, jump into it even if it has nothing to do with them, and start...

Without even realizing it, you may have let wimpy words and powerless phrases sneak into your vocabulary. These words and phrases tell...

Gossip is one of the many things that can lower workplace productivity. It can also create an environment of mistrust and can damage...

Last week I wrote a post with advice on how to offer a sincere apology.  Since then, I’ve had several readers contact me complaining, not...

Many of us try to be empathetic, but in doing so, we have a hard time getting out of our own shoes. To empathize with another person...

Improve Your Listening in Six Easy Steps. However, sometimes the first step to improving your listening skills is to eliminate any bad...

Let’s face it, most people love to talk more than they like to listen. The squeaky wheel gets the grease after all, right? In fact,...

Several times over the last few months I’ve been asked by those new in business whether they should bother to get business cards. “Can’t...

Let’s face it. There are some conversations that nobody really wants to have– from  confronting an employee at work to talking to a...

Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

“Isn’t that rude?” she asked. She was obviously a nicer person than I am, since she had to ask. Of course it’s rude, disrespectful,...

Your heart is pounding. Your thoughts are racing. You’re in a total panic. Why? You have Electronic Communication Regret, commonly known...

With Independence Day just two days away, I’ve been thinking a lot about the things that hold us back in life and keep us from being...

With Independence Day just two days away, I’ve been thinking a lot about the things that hold us back in life and keep us from being...

How many times have you sat through meetings where discussions got off track, tempers flared, and the meeting ran longer than scheduled?...

“Hey, I’m having a meeting this afternoon, do you want to come?” “Yes! HOORAY! Thanks so much for asking!” Said no one ever. Why, you...