If you have pets, you probably spend at least some time each day talking to them. On an intellectual level, most of us realize that our...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

Not many people realize that silence is a very powerful communication tool—sometimes even more powerful than nonverbal communication or...

Over the past week, the word “Accountability” has come up over and over again. Every time I hear the word “accountability,” it pushes one...

When it comes to the words you choose, they can either be water or gasoline on the customer’s smoldering emotions. If you’d like to be a...

Some people mistakenly believe that if customers aren’t complaining, they must be happy. What they don’t realize is most unhappy...

Most companies talk a lot about the importance of customer service, but the actions of their employees don’t reflect that they value...

More than five million tourists visit the island each year, enjoying its distinctly beautiful beaches, mountains, and many cultural...

This week, I’m combining my regular “Monday Motivation for Performance Communicators,” with my blog because with Thanksgiving just a few...

Back East where I’m from, it’s a fall tradition for many families to take an afternoon trip to a local farm to pick out Halloween...

One day, when my daughter was in college, she called me in a panic because that afternoon she was going to be giving her first campus...

Every year around this time I post communication tips for talking with your child’s teacher. However, these tips are about more than...

Regardless of the reason, people always ask me how they can eliminate stage fright. My response? “Why would you want to?” In my...

Let’s face it, every one of us can be difficult at one time or another. Additionally, even the word “difficult” is a perception....

Whether we blame it on auto complete, or we cover ourselves with an automatic disclaimer on text messages and emails, such as, “This...

Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and build one-on-one...

In today’s competitive employment environment, it’s increasingly important to do everything you can to get and stay relevant in your...

Like many of you, I’ve spent the past month or so trying to set priorities and goals for 2016 and part of that process was establishing...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

However, I find it strange that so many people talk about goal setting and say that it’s important, but most of them never do it. In...