I understand that everyone has bad days and one day’s actions might not be a true reflection of that person. I understand that you can’t...

In the 20 plus years I’ve been presenting workshops to both managers and employees, I’ve always advocated Assertiveness as the  way to...

One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I’ve written blog posts in...

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away...

One of most quoted lines from the movie, Clash of the Titans, is RELEASE THE KRAKEN. In the film, the Kraken is a huge, multi-limbed sea...

Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as...

We all face conflict in every aspect of our lives. We might have family feuds at home and war waging in the workplace. We have conflict...

Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

I was presenting a customer service program last week when a participant asked how to handle customers who exhibited “bad cell phone...

Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do...

In my consulting work with organizations, I’m often asked to work with leaders who are having “issues” with their relationships with...

The best leaders know that dealing with problem employee behavior is just one of those things that comes with the job. However, most...

I’ve always wanted to plant a garden, so several years ago I did. Since I wanted it to be successful, I really gave my garden a lot of...

Today has not been a good day. It started off badly when the GPS on my phone and the one in my car contradicted each other with the...

You bet business etiquette does matter! In fact, it matters now more than ever. That’s why, instead of a regular blog post today, I...

“So . . . how’s it going?” “Fine.” Of course, you’re not going to ask all the questions at the same time. Simply ask a few relevant...

When writing this blog, I often get long-winded in my attempt to explain, define, provide examples, etc., so that people, “get it.”...

In seven short days, my biggest life dream will become a reality. As many of you know, I’m very passionate about animal welfare and have...

No matter where you work or what you do, possessing at least “good” communication skills can make or break your career.  Just think about...

Yesterday, I was asked by a client to re-run this post from a few years ago. Jack, my Doberman, died in December 2017 at the age of 13....