I  know I'm lagging behind the trend, but I've finally gotten around to reading Marie Kondo's book, "The Life-Changing Magic of Tidying...

Many people underestimate the power of words to create their reality and to impact the reality of others. Think about it. Remember the...

Most people don't like to make New Year's Resolutions because they don't last much past the second week of January. However, this year, I...

As we head into the last few weeks of 2018, I am starting to worry about the things I had on my "to do" list for this year that I've...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

'Tis the season for holiday events including those at work and in your professional organizations. These events can be great times to...

Thanksgiving is the kick-off to the holiday season. It's often the first chance for family and friends to gather in large groups and...

Last week I shared the reasons why you should be having regular staff meetings. However, your staff meetings won't be successful if you...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

Have you ever suffered from BSS? Body Snatcher Syndrome? You know it. It works like this: You THINK you've done everything right in the...

I understand that everyone has bad days and one day's actions might not be a true reflection of that person. I understand that you can't...

In the 20 plus years I’ve been presenting workshops to both managers and employees, I’ve always advocated Assertiveness as the  way to...

One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I've written blog posts...

If you have a business, one of your top goals is probably customer retention, but guess what? Your employees are driving customers away...

One of most quoted lines from the movie, Clash of the Titans, is RELEASE THE KRAKEN. In the film, the Kraken is a huge, multi-limbed...

Some of you who follow me on Facebook or Twitter know that about a year or so ago, we got a new dog . . . Guinevere who is also known as...

We all face conflict in every aspect of our lives. We might have family feuds at home and war waging in the workplace. We have conflict...

Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

I was presenting a customer service program last week when a participant asked how to handle customers who exhibited "bad cell phone...

Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do...