Effective communication is criticial to success in just about every facet of our lives and at the top of the list of what makes...

Over the past eight years or so, I've fostered more than 700 animals for my local animal shelter and some that I've taken in through my...

In my workshops, I often hear business owners and leaders lament that "There's no loyalty these days." Sometimes they're referring to...

You'd think in an age where you can post a job on an online site and get hundreds of applicants within a few days, that the process of...

Over the past few years, many of my clients have come to me, wringing their hands, saying, "We've got an experience gap. Our top leaders...

Most of the conflict I have experienced in my life, both firsthand and secondhand, has not been the result of factual disagreement, but...

"I'm sorry," is one of the first things we're taught to say when we're children. However, something happens to many of us as we grow up...

In my workshops for new supervisors and business owners, I'm often asked if it's "okay" to be friends with your employees? My quick...

From facial expressions and body language, to our vocal qualities, clothes, and even how we use or misuse time, our nonverbal...

As a trainer, I often get calls from leaders who want me to teach them how to "fix" employees, or worse, want me to "fix" their worst...

In February, I wrote about the need to clear your communication clutter and get rid of what’s unnecessary. Well, getting rid of...

I've done many blog posts on how to be a better leader and supervisor as well as some that help readers identify when they're not being...

Last week's post,  Identifying Generations in Your Workplace ,  focused on identifying and understanding the five generations in the...

The first step in bridging the workplace generation gap is understanding that you have one and how extensive it is. By identifying your...

When it comes to getting feedback on how you're doing as a leader, manager, or business owner, the saying, "It's lonely at the top," was...

While having lunch with my friend Beverly one day, she was lamenting various employee challenges- from lack of personal responsibility to...

I was teaching a full-day workshop one time for a local municipality. Throughout the day, the Fire Chief attending kept leaving the room...

When we want to communicate something to others, one of the most important decisions we have to make after deciding WHAT we want to...

More and more, the first round of job interviews and initial new client meetings are being conducted virtually via Skype, Google...

I'm not sure what's going on in the business world these days, but when did it start becoming acceptable to go to work looking like a...