When we want to communicate something to others, one of the most important decisions we have to make after deciding WHAT we want to...

One of the shortest words in the English language is also one of the hardest words to say for many people. NO! I've written blog posts...

People Skills, or Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and...

On June 30, just a few months into the Covid-19 pandemic, I received a call pleading for help for a dog someone had seen “dumped” from a...

Whether it's being stuck at home day in and day out with your family, or frustration over trying to keep remote connections with your...

From facial expressions and body language, to our vocal qualities, clothes, and even how we use or misuse time, our nonverbal...

In difficult times like we're all experiencing right now, the saying, "Hard times will always reveal true friends," has never been more...

Data compiled in 2018 by the Radicati Group shows that there were about 124.5 billion business emails sent and received each day, while...

As you might imagine, the calendars of professional speakers and trainers around the country have basically "dried up" the past few...

No matter what business you're in, there will be times when things go wrong when serving your customers. From forgetting to process an...

Like many of you, I’m working from home right now. Unlike many of you, I’ve worked from home (for the most part) for the past 20 years,...

Many businesses are in the position of having to replace employees who left during shut downs and aren't coming back, while some whose...

In these stressful times, it can be easy to put your head down and focus so hard on dollars and cents and your bottom line, that you lose...

I think I've spent more time in Zoom meetings over the past two months than I have in my life! I'm sure many of you feel the same. One of...

Whether you chose to work remotely or you’ve been thrust into the world of “telecommuters” by world events or changes in your business or...

I don't know about you, but over the past few weeks during this Coronavirus crisis, I feel that businesses are communicating from a...

\Although telecommuting isn't new, the Coronavirus has made working from home the only way to stay in business for many organizations....

With public events around the world being cancelled due to coronavirus concerns, air and other travel plummeting, and people looking at...

I woke up feeling cranky this morning. The weather is gray and ugly. My foster kitten Dewey never stops meowing and it's incredibly...

For those of you who know me, you know I live on an animal rescue ranch. At any given time we have anywhere between 40-60 animals here of...