Everyone has a communication style when interacting with others. It is their primary, "go to" approach to dealing with situations. It's...

Conversation Dominators. We all know at least one. It's the woman at work who only asks how you're doing so she can jump in and tell you...

In today's competitive employment environment, it's increasingly important to do everything you can to get and stay relevant in your...

Several times over the last few months I've been asked by those new in business whether they should bother to get business cards. "Can't...

Would you fly on a plane knowing that the maintenance crew and pilots were "sort of" trained, didn't use checklists, and were allowed to...

How many times have you sat through meetings where discussions got off track, tempers flared, and the meeting ran longer than scheduled?...

"Hey, I'm having a meeting this afternoon, do you want to come?" "Yes! HOORAY! Thanks so much for asking!" Said no one ever. Millions of...

"So . . . how's it going?" "Fine." Most leaders know how important it is to regularly check in with their employees to see how things are...

“Words - so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of one...

Thanksgiving is the kick-off to the holiday season. It's often the first chance for family and friends to gather in large groups and...