The holiday season has officially arrived, and with it comes many annual office and professional organization holiday parties. These...

As leaders, we focus a lot on what we say: preparing for meetings, writing the perfect email, or rehearsing for presentations. But the...

I never learned how to avoid conflict as a kid, but I did learn a few things about conflict that I think are interesting. For example,...

Every time I teach a "Making Meetings Work" workshop, I ask the group, "How many of you enjoy going to meetings?" Can you guess how many...

In a previous post, I discussed how to Improve Your Listening in Six Easy Steps . However, sometimes the first step to improving your...

No matter where you work or what you do, possessing at least "good" communication skills can make or break your career. Just think about...

Would you fly on a plane knowing that the maintenance crew and pilots were "sort of" trained, didn't use checklists, and were allowed to...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

As someone who has trained leaders for more than 25 years, one of the biggest challenges I see leaders facing is making the transition...

Have you ever felt like you're the odd one out at work? Do you struggle to fit in with your coworkers or wonder why they don't seem to...

Tis the season for holiday events including those at work and in your professional organizations. The office party can be a great time to...

People often ask me what's the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

“Could you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my house,...

Many people define empathy as the ability to step into someone else's shoes. However as a leader, it's more than that. It is the things...

Let's face it, being a leader is challenging. Most of us never anticipate when we take on a leadership role the amount of time we'll...

#As I was sitting here today planning this week's blog post, I realized that this week is the 11th anniversary of my Performance...

A while back, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer communication program...

As an avid animal rescuer, I'd rather wrangle a feral cat or deal with an aggressive dog than to face an angry human. Unfortunately, it’s...

Several years ago, I mentioned to a friend that I couldn't stand receiving certain holiday letters because of the things people write in...