The holiday season has officially arrived, and with it comes many annual office and professional organization holiday parties. These...

As leaders, we focus a lot on what we say: preparing for meetings, writing the perfect email, or rehearsing for presentations. But the...

I never learned how to avoid conflict as a kid, but I did learn a few things about conflict that I think are interesting. For example,...

Every time I teach a "Making Meetings Work" workshop, I ask the group, "How many of you enjoy going to meetings?" Can you guess how many...

In a previous post, I discussed how to Improve Your Listening in Six Easy Steps . However, sometimes the first step to improving your...

No matter where you work or what you do, possessing at least "good" communication skills can make or break your career. Just think about...

Would you fly on a plane knowing that the maintenance crew and pilots were "sort of" trained, didn't use checklists, and were allowed to...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...